Refund Policy

Last updated: [DATE — set when first published]

All Sales Are Final

Once a storage plan is purchased and payment is confirmed, it is non-refundable. This applies regardless of how much of your storage quota you use, and regardless of whether you cancel your account before the plan period ends. This mirrors how our own storage costs work upstream: once we purchase storage capacity to serve your plan, that cost is not refundable to us either, so we are not able to offer refunds on completed purchases.

No Partial Refunds or Proration

We do not offer partial refunds, proration, or credit for early cancellation, downgrades, or unused storage within a paid period. If you cancel, your plan remains active (and your data accessible) until the end of the period you already paid for.

Exception: Billing Errors

If you were charged in error — for example, a duplicate charge, an incorrect amount, or a charge after you had already cancelled — contact [SUPPORT EMAIL] within 7 days of the charge with your account email and the Razorpay payment ID. We will investigate and, where an error on our part is confirmed, issue a correction or refund for that specific charge.

Non-Renewal, Suspension & Deletion

If your plan is not renewed before it expires, your account enters a grace period and may later be suspended per our Terms of Service. No refund is due for the unused period following suspension, since access was available to you throughout the period you paid for.

Contact

Questions about this policy can be sent to [SUPPORT EMAIL].